Privacy

Habimotion Privacy Policy

Last Updated: September 9, 2026

This Privacy Policy explains how Habimotion collects, uses, discloses, stores, transfers, and protects personal data in connection with our AI real estate video platform, websites, applications, products, services, APIs, integrations, support channels, and related business operations. Habimotion is operated by KAE Venture Studio Pte. Ltd., a company registered in Singapore, unless a different entity is stated in an order form, invoice, or written agreement.

This Privacy Policy is designed around Singapore’s Personal Data Protection Act 2012 and related Singapore data protection obligations, while also supporting users and customers in other markets. Depending on where you are located, additional privacy laws may apply, including laws in Australia, New Zealand, other Asia-Pacific countries, the European Union, the United Kingdom, the United States, Canada, and other jurisdictions.

For all privacy, data protection, legal, support, and notice matters, contact [email protected]. This is also the business contact for Habimotion’s data protection officer or privacy contact.

1. Scope

This Privacy Policy applies when you access or use Habimotion, create an account, submit a listing URL, upload property materials, generate videos, communicate with us, pay for the Service, subscribe to updates, interact with our website, or otherwise provide personal data to us.

This Privacy Policy does not apply to third-party websites, listing platforms, payment providers, AI providers, analytics providers, or other services that we do not control. Those third parties may have their own privacy policies and terms.

If you use Habimotion on behalf of a business, agency, brokerage, developer, landlord, or other organisation, that organisation may also be responsible for personal data it provides to us or instructs us to process.

2. Personal Data We Collect

“Personal data” means data about an individual who can be identified from that data or from that data together with other information that we have or are likely to have access to. Depending on your jurisdiction, similar terms such as personal information, personal data, personally identifiable information, or personal information about an individual may apply.

We may collect the following categories of data.

2.1 Account and Contact Data

We may collect your name, email address, phone number, company name, job title, login credentials, authentication identifiers, account settings, billing profile, and other information you provide when creating or managing an account.

2.2 Customer Support and Communications Data

If you contact us, we may collect your contact details, message content, attachments, feedback, support requests, survey responses, and records of our communications.

2.3 Billing and Transaction Data

We may collect billing contact information, plan details, invoice details, payment status, transaction identifiers, purchase history, tax information, and related commercial information. Payment card or bank information may be processed by third-party payment processors, such as Stripe or another provider, depending on the payment method offered.

2.4 Inputs You Submit

We may collect and process materials you submit to the Service, including listing URLs, property photographs, videos, floorplans, property descriptions, prompts, instructions, captions, agent details, agency details, owner-provided materials, branding assets, logos, music, notes, metadata, and other uploaded or linked materials.

2.5 Listing URL and Public Source Data

When you submit a listing URL, we may access, extract, analyse, or process data from that URL or related publicly available sources. This may include property images, address or approximate location, listing title, asking price, rental price, property type, room count, floor area, amenities, descriptions, agent names, agency names, contact details, listing IDs, listing dates, image metadata, and other listing information.

You should only submit listing URLs and listing materials where you have the right or authority to do so.

2.6 Generated Outputs and Project Data

We may collect and store generated videos, thumbnails, scripts, captions, previews, edits, generation settings, project names, project IDs, timestamps, model settings, file metadata, and related usage data associated with your account or project.

2.7 Usage, Device, and Technical Data

We may automatically collect IP address, browser type, device type, operating system, language setting, referring pages, pages visited, features used, clicks, session activity, timestamps, logs, diagnostic data, approximate location inferred from IP address, cookie identifiers, and similar technical data.

2.8 Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, SDKs, local storage, and similar technologies to keep the Service working, secure accounts, remember preferences, measure usage, improve performance, and support marketing or analytics where permitted.

2.9 Data From Third Parties

We may receive data from authentication providers, payment processors, analytics providers, advertising platforms, customer support tools, cloud providers, listing platforms, referral partners, public sources, and other third parties.

2.10 Sensitive Data

Habimotion is not designed for sensitive personal data. You should not upload or submit government identification numbers, financial account numbers, health information, biometric data, children’s information, private household information unrelated to the listing, confidential third-party business materials, or other sensitive data unless we have expressly agreed in writing and applicable law permits it.

Property images may unintentionally contain personal data, such as faces, family photographs, vehicle plates, mail, documents, screens, or other identifying details. You are responsible for reviewing materials before uploading them and for obtaining any required consent or authority.

3. How We Use Personal Data

We may collect, use, disclose, and process personal data for the following purposes:

  1. to provide, operate, maintain, secure, and improve Habimotion;
  2. to create and manage accounts;
  3. to process listing URLs, uploaded images, prompts, instructions, and other Inputs;
  4. to generate, edit, host, store, deliver, and support AI-assisted videos and related Outputs;
  5. to process payments, invoices, subscriptions, credits, refunds, taxes, and billing disputes;
  6. to provide customer support, respond to enquiries, and send service communications;
  7. to monitor usage, troubleshoot issues, detect abuse, prevent fraud, secure the Service, and enforce our Terms;
  8. to personalise settings, improve user experience, and develop new features;
  9. to analyse performance, product usage, generation quality, reliability, and safety;
  10. to send marketing communications where permitted by law and subject to your choices;
  11. to comply with legal, regulatory, tax, accounting, sanctions, security, and dispute-resolution obligations;
  12. to protect our rights, users, customers, service providers, and the public; and
  13. for other purposes notified to you or permitted by applicable law.

4. AI Processing and Model Improvement

Habimotion uses AI and automated systems to analyse Inputs and generate Outputs. This may involve sending Inputs, extracted listing data, prompts, images, videos, metadata, and generated materials to third-party AI, cloud, image, or video providers that process data on our behalf.

We may use project data, usage data, technical data, derived data, de-identified data, aggregated data, and feedback to improve the Service, safety systems, product quality, reliability, and user experience.

Whether customer content is used for model training or general product improvement may depend on your plan, settings, provider configuration, or written agreement. If a paid plan, enterprise agreement, or written order states that customer content will not be used for model training or general product improvement, that more specific term will control for the covered content.

We do not use AI Outputs as legal, property, valuation, inspection, architectural, renovation, engineering, or compliance advice. Users are responsible for reviewing Outputs before publication or reliance.

5. Legal Bases and Consent

For Singapore users and processing subject to Singapore law, we collect, use, and disclose personal data where you have provided consent, where consent is deemed or permitted under applicable law, where processing is necessary to provide the requested Service, or where another exception or basis under the Personal Data Protection Act 2012 applies.

For users in jurisdictions that require a specific legal basis, such as the European Economic Area or the United Kingdom, our legal bases may include:

  1. performance of a contract with you;
  2. your consent;
  3. compliance with legal obligations;
  4. our legitimate interests, including providing, securing, improving, and developing the Service; and
  5. protecting vital interests or public interests where applicable.

If we rely on consent, you may withdraw consent by contacting us. Withdrawal of consent may affect our ability to provide the Service or certain features.

6. How We Disclose Personal Data

We may disclose personal data to the following categories of recipients:

  1. cloud hosting, storage, security, infrastructure, and database providers;
  2. AI model, image analysis, video generation, rendering, and media processing providers;
  3. payment processors, banks, tax providers, accounting providers, and billing platforms;
  4. analytics, product monitoring, error logging, and performance tools;
  5. authentication, email, messaging, and customer support providers;
  6. professional advisers, auditors, insurers, legal counsel, and corporate service providers;
  7. affiliates, successors, acquirers, investors, or transaction parties in connection with corporate transactions;
  8. regulators, law enforcement, courts, government authorities, or other parties where required or permitted by law;
  9. listing platforms, integration partners, or third-party services where you request or authorise an integration; and
  10. other recipients with your consent or as reasonably necessary to provide the Service.

We do not sell personal data in the ordinary sense of exchanging it for money. Some privacy laws define “sale”, “sharing”, or “targeted advertising” broadly. If those laws apply to us and our activities, we will provide required notices and choices.

7. International Transfers

We operate from Singapore and may use service providers located in Singapore, the United States, Europe, Australia, New Zealand, Canada, and other countries. Your personal data may be transferred to, stored in, or processed in countries other than your own.

Where Singapore law applies, we will take steps required by the Personal Data Protection Act 2012 to ensure that personal data transferred overseas receives a standard of protection comparable to the protection under Singapore law, unless an exception applies.

Where other data transfer laws apply, such as GDPR transfer rules, we will use appropriate safeguards where required.

8. Data Retention

We retain personal data for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Service, maintain accounts, support projects, comply with legal and accounting obligations, resolve disputes, enforce agreements, prevent fraud, maintain security, and improve the Service.

Retention periods may vary depending on the type of data, account status, plan, project settings, legal obligations, backup practices, and operational needs. We may delete or anonymise inactive account data, uploaded materials, generated Outputs, logs, and project data after a reasonable period, subject to applicable law and any written agreement.

You may request deletion of certain data, but we may retain information where required or permitted for legal, security, fraud prevention, accounting, backup, dispute-resolution, or legitimate business purposes.

9. Security

We use reasonable administrative, technical, and organisational measures designed to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal, loss, or similar risks. These measures may include access controls, encryption, logging, provider due diligence, monitoring, security reviews, and staff or contractor controls.

No method of transmission or storage is completely secure. You are responsible for keeping your account credentials secure and for limiting access to your account, projects, and generated materials.

If a data breach occurs, we will assess the incident and notify affected individuals, customers, regulators, or other parties where required by applicable law.

10. Your Rights and Choices

Depending on where you are located and which laws apply, you may have rights to:

  1. request access to personal data we hold about you;
  2. request correction of inaccurate or incomplete personal data;
  3. request deletion of personal data;
  4. withdraw consent;
  5. object to or restrict certain processing;
  6. request a copy or portability of certain data;
  7. opt out of marketing communications;
  8. opt out of certain targeted advertising, sale, or sharing activities where applicable; and
  9. lodge a complaint with a data protection authority.

We may need to verify your identity and authority before responding. Some rights are subject to legal exceptions, technical limits, and retention obligations.

11. Marketing Communications

We may send service messages, administrative notices, product updates, billing notices, security alerts, and support communications. These are part of the Service and may not always be optional.

We may send marketing communications where permitted by law. You can opt out of marketing emails by using the unsubscribe link or contacting us. Even if you opt out of marketing, we may still send non-marketing service messages.

If we send marketing messages in jurisdictions with specific direct marketing, electronic messaging, anti-spam, or do-not-call rules, we will follow those rules where they apply.

12. Cookies and Analytics

We may use necessary cookies for authentication, security, fraud prevention, session management, and core website functionality.

We may use functional cookies to remember preferences and improve the user experience.

We may use analytics cookies and similar technologies to understand how users interact with the Service, diagnose issues, measure performance, and improve features.

We may use advertising or targeting technologies where permitted by law. If required in a relevant jurisdiction, we will provide additional consent choices or opt-out options.

Most browsers allow you to block or delete cookies. If you disable cookies, some parts of the Service may not work properly.

13. Children

Habimotion is a business and professional real estate marketing service. It is not intended for children, and we do not knowingly collect personal data directly from children.

You must not upload children’s personal data, images of children, school information, or child-related sensitive information unless you have all required authority and we have expressly agreed in writing where required.

If you believe we have collected children’s personal data improperly, contact us so we can review and take appropriate action.

14. Business Customers and Data Intermediary Roles

Where a business customer provides personal data to Habimotion for processing on its behalf, the customer may be the organisation or controller responsible for that personal data, and Habimotion may act as a data intermediary, processor, or service provider depending on the applicable law and written agreement.

Business customers are responsible for ensuring they have the right to provide personal data and Inputs to us, including any necessary notices, consents, lawful bases, owner permissions, tenant permissions, employee permissions, agent permissions, photographer permissions, and listing-platform permissions.

If required for enterprise customers, agency customers, or customers subject to specific data protection laws, we may enter into a separate data processing agreement. If there is a conflict between this Privacy Policy and a signed data processing agreement, the signed data processing agreement will control for the covered processing.

15. Regional Privacy Information

Habimotion is Singapore-first but may be used globally. Where mandatory local privacy laws apply, we will respect rights and obligations that cannot be waived.

For users in Australia or New Zealand, privacy rights may include rights to access and correct personal information and to complain about handling of personal information.

For users in the European Economic Area, United Kingdom, or Switzerland, privacy rights may include access, rectification, erasure, restriction, objection, portability, withdrawal of consent, and complaint to a supervisory authority. If required, we will provide additional information about representatives, transfer safeguards, or lawful bases.

For users in the United States, including California and other states with comprehensive privacy laws, rights may include access, correction, deletion, portability, opt-out of sale or sharing, opt-out of targeted advertising, and limitation of certain sensitive data use where those laws apply to us. We do not knowingly sell personal data for money.

For users in Canada, rights may include access, correction, withdrawal of consent, and complaint rights depending on the applicable federal or provincial privacy law.

We may publish market-specific privacy notices or settings as Habimotion expands into additional jurisdictions.

16. Accuracy and Correction

We rely on you to provide accurate, current, and complete information. If your personal data changes, you should update your account or contact us.

Where required by law, we will take reasonable steps to ensure personal data likely to be used to make a decision affecting an individual or disclosed to another organisation is accurate and complete.

17. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version and change the “Last Updated” date. If changes are material, we may provide additional notice where appropriate.

Continued use of the Service after an updated Privacy Policy becomes effective means you acknowledge the updated Privacy Policy, subject to any consent requirements under applicable law.